IT Services
Backup Automation & Disaster Recovery for a Managed IT Team
Manual backup routines were inconsistent, restore tests were rare, and recovery time during incidents was unpredictable.
View details →IT systems maintenance and support for companies in Moldova
IT systems maintenance for companies in Moldova: we take over monitoring, L1/L2 technical support, configuration and updates of your infrastructure, with a clear owner and regular reports for management.
We start with an inventory and a baseline of your systems, agree escalation paths and patch windows with you, and then work at a predictable cadence.
Why AKDEV
- Team based in Chisinau; communication in Romanian, Russian and English.
- Veeam partner: backup monitoring and validation are part of maintenance.
- Published experience: backup automation and disaster recovery for a managed IT team.
- Direct contact: form, WhatsApp, Viber or phone on +373 68 733 331.
Business problems we address
Typical issues for companies in Moldova looking for IT maintenance:
- Downtime and instability that you learn about from users, not from monitoring.
- No clear owner for support, and staff do not know whom to ask.
- Updates and configuration changes happen late or not at all.
- The same incidents keep coming back because nobody analyses the cause.
- Security patches are not applied on time.
- Management gets no regular reporting on the state of IT.
- No clear escalation rules.
What we do
Ownership of the day-to-day operation of your IT infrastructure, with rules and reporting agreed from day one.
- Monitoring and alerting for servers, network and services.
- L1/L2 technical support through a ticketing system.
- Configuration and maintenance; configuration management.
- Vulnerability scanning and a patch plan with approved patch windows.
- Backup monitoring and validation; full backup and DR on the cloud backup and disaster recovery page.
- Root-cause analysis for major incidents and knowledge base updates after fixes.
- Reporting against agreed service levels and escalation playbooks.
- Quarterly IT health review with recommendations.
Process
- Discovery & baseline — system inventory, current state, risks; access and escalation rules.
- Ongoing monitoring — alerts in place, a ticket for every request.
- Incidents & changes — resolution, change coordination, patch windows approved with you.
- Analysis & prevention — root-cause analysis for major and recurring incidents, knowledge base updates.
- Reporting & improvement — regular reports and a quarterly review with recommendations.
Related services
If you need more than infrastructure maintenance, see IT outsourcing in Moldova — dedicated engineers and a delivery manager; cloud backup and disaster recovery — copies in a data centre in Europe and restore tests; 1C implementation and development — 1C configurations and integrations.
Benefits
- More stable operations and fewer repeated incidents.
- A clear owner for support and escalation.
- A predictable maintenance and patching cadence.
- Lower security exposure.
- Visibility for management through regular reporting.
Relevant technologies
MonitoringInfrastructure managementNetworkingScriptingITSM ticketing workflowsBackup monitoring & validationVulnerability scanning toolsConfiguration management
Related case studies
FAQ
What does IT systems maintenance include?
Monitoring and alerting, L1/L2 technical support, configuration and updates, vulnerability scanning and a patch plan, backup monitoring, root-cause analysis for major incidents, regular reports and a quarterly IT health review.
How do you handle incidents and escalation?
At the start we define response and escalation paths together. Every request goes through the ticketing system, and compliance with the agreed service levels is shown in regular reports.
Do you also watch the backups?
Yes, backup monitoring and validation are part of maintenance. For full cloud backup and disaster recovery with copies in a data centre in Europe, there is a separate service.
What is the difference between IT maintenance and IT outsourcing?
Maintenance covers running the infrastructure: monitoring, support, patching, configuration. IT outsourcing is a dedicated IT department model with engineers and a delivery manager that also includes engineering delivery. The choice depends on how much of the IT function you want to hand over.
How much does it cost, and how do we start?
The cost depends on the number of systems and the support volume, so we define it after discovery. Use the form, message us on WhatsApp or Viber, or call +373 68 733 331 and describe your infrastructure.
Let's discuss your IT maintenance
Tell us which systems you run and who maintains them today. Form, WhatsApp, Viber or phone: +373 68 733 331.